Terms of Service
Last updated: March 2025
Acceptance of Terms
Welcome to FloweryStore. By accessing or using our website and placing orders for our flower delivery services, you agree to be bound by these Terms of Service. These terms apply to all customers, visitors, and users of our platform. If you do not agree with any part of these terms, we kindly ask that you refrain from using our website or services. Your continued use of FloweryStore’s website and services following any updates to these terms constitutes your acceptance of the revised terms.
Use of Website
You agree to use the FloweryStore website solely for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site. You must not misuse our website by knowingly introducing viruses, attempting unauthorized access to any part of our platform, or engaging in any conduct that disrupts our services. FloweryStore reserves the right to suspend or terminate access to any user who violates these conditions. You are responsible for ensuring that all information you provide when placing orders — including delivery addresses, recipient names, and contact details — is accurate and complete.
Services
FloweryStore offers a range of professional flower delivery services across Kenya, including Same Day Flower Delivery, Wedding Bouquet Arrangement, and Corporate Gift Flowers. Same Day Flower Delivery: Orders placed before the specified daily cut-off time are eligible for same day delivery within our service areas in Kenya. Delivery is subject to product availability and location accessibility. Wedding Bouquet Arrangement: We provide bespoke bridal and wedding floral arrangements tailored to your chosen theme, color palette, and preferences. All wedding orders require advance booking and a deposit to secure the arrangement. Corporate Gift Flowers: We offer professionally curated floral gift packages suitable for corporate events, client appreciation, office decoration, and staff recognition. Bulk and recurring orders for corporate clients can be arranged through a dedicated account. FloweryStore reserves the right to substitute flowers of equivalent or greater value and quality where specific blooms are unavailable, and will make reasonable efforts to notify customers of any such substitutions in advance.
Intellectual Property
All content on the FloweryStore website — including but not limited to text, images, floral arrangement photographs, logos, graphics, and branding — is the exclusive intellectual property of FloweryStore and is protected under applicable Kenyan and international copyright laws. You may not reproduce, distribute, modify, display, or use any content from our website for commercial purposes without prior written consent from FloweryStore. Unauthorized use of our intellectual property may result in legal action. If you wish to feature our work, imagery, or brand materials, please reach out to us at [email protected] for written authorization.
Disclaimer of Warranties
FloweryStore strives to deliver the highest quality flowers and floral arrangements, and to provide reliable, timely delivery services across Kenya. However, we cannot guarantee that our services will be entirely free from interruptions, delays, or errors. Fresh flowers are natural perishable products, and while we maintain the highest standards of quality and freshness, their lifespan may be affected by environmental factors beyond our control. Our website and services are provided on an ‘as is’ and ‘as available’ basis. FloweryStore makes no warranties, express or implied, regarding the uninterrupted availability of our website or the absolute accuracy of product descriptions and pricing displayed online.
Limitation of Liability
To the fullest extent permitted by applicable law in Kenya, FloweryStore shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to delivery delays caused by extreme weather conditions, unforeseen road disruptions, or incorrect delivery information provided by the customer. Our total liability for any claim arising from a specific order shall not exceed the value paid by the customer for that order. FloweryStore is committed to resolving any service-related concerns promptly and fairly. If you experience an issue with your order, we encourage you to contact us directly so we can make it right.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from your use of FloweryStore’s website or services shall be subject to the jurisdiction of the competent courts of Kenya. We encourage customers to first contact our support team at [email protected] to resolve any concerns amicably before pursuing formal dispute resolution.
Contact Information
If you have any questions, concerns, or feedback regarding these Terms of Service or any aspect of our flower delivery services, our team is happy to assist you. You can reach FloweryStore through the following: Email: [email protected]. We aim to respond to all inquiries promptly and are committed to ensuring every customer interaction reflects the care and quality that FloweryStore stands for.