Privacy Policy
Last updated: March 2025
Introduction
Welcome to FloweryStore. We are a trusted flowers delivery business based in Nairobi, Kenya, dedicated to bringing joy through beautiful floral arrangements for every occasion — from same-day flower deliveries and wedding bouquet arrangements to corporate gift flowers. At FloweryStore, your privacy is as important to us as the quality of every bouquet we deliver. This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our website, place an order, or engage with our services. By using our services, you agree to the practices described in this policy. We encourage you to read it carefully so you can make informed decisions about sharing your information with us.
Information We Collect
To provide you with a seamless and personalised flower delivery experience, FloweryStore collects the following categories of information: Personal Identification Information — including your full name, phone number, and email address provided when placing an order or creating an account. Delivery Information — including the recipient’s name, delivery address, preferred delivery date and time, and any special delivery instructions to ensure your flowers arrive fresh and on time. Payment Information — including billing details necessary to process your order securely. We do not store full card details on our servers; payments are handled through trusted and encrypted payment processors. Order Preferences — including your flower preferences, occasion type (such as weddings or corporate events), and any personalised messages to be included with your floral arrangement. Communication Data — including messages, enquiries, feedback, and correspondence you send to our customer care team via email, phone, or our website contact form. Technical Data — including your IP address, browser type, device information, and browsing behaviour on our website, collected through cookies and similar technologies to improve your experience on our platform.
How We Use Your Information
FloweryStore uses the information we collect solely to deliver exceptional floral services and to continuously improve your experience with us. Specifically, we use your information to: Process and fulfil your flower delivery orders accurately and on time, including same-day deliveries across Nairobi and surrounding areas. Coordinate wedding bouquet arrangements and corporate gift flower orders by understanding your specific requirements and preferences. Communicate with you regarding your order status, delivery confirmations, and any updates that may affect your order. Respond promptly to your enquiries, feedback, and customer service requests. Send you relevant promotional offers, seasonal flower collections, and exclusive deals — only where you have given us your consent to do so, and you may opt out at any time. Improve our website functionality, product offerings, and delivery operations based on aggregated usage data and customer feedback. Comply with applicable Kenyan laws and regulations governing business operations and data protection.
Information Sharing
FloweryStore values your trust and does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, to fulfil your orders and operate our business effectively, we may share your information in the following limited circumstances: Delivery Partners — we share recipient details and delivery instructions with our vetted delivery personnel and logistics partners solely for the purpose of completing your flower delivery safely and on time. Payment Processors — we share necessary billing information with trusted, PCI-compliant payment service providers to securely process your transactions. Service Providers — we may engage reputable third-party service providers who assist us with website hosting, email communications, and customer support systems. These providers are contractually obligated to handle your data responsibly and only for the purposes we specify. Corporate Clients — for corporate gift flower orders, we may coordinate directly with your designated company representative to ensure accurate and timely delivery of bulk or recurring floral arrangements. Regulatory Compliance — we may disclose your information if required to do so by Kenyan law, court order, or government authority, or where necessary to protect the rights, property, or safety of FloweryStore, our customers, or the public.
Data Security
At FloweryStore, we take the security of your personal information seriously. We implement a range of appropriate technical and organisational measures to safeguard your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include secure encrypted connections (SSL/TLS) on our website, restricted access to personal data by authorised personnel only, and regular reviews of our data handling and security practices. While we strive to protect your information using industry-standard security measures, please be aware that no method of electronic transmission or storage is entirely infallible. We encourage you to use strong passwords for your account and to contact us immediately at [email protected] if you suspect any unauthorised use of your information or have concerns about data security.
Your Rights
As a valued customer of FloweryStore, you have rights regarding your personal information, and we are committed to honouring them. You have the right to: Access — request a copy of the personal information we hold about you at any time. Correction — ask us to update or correct any inaccurate or incomplete information we have on record for you. Deletion — request that we delete your personal data, subject to any legal or operational obligations that require us to retain certain records. Opt-Out — withdraw your consent to receive marketing communications from us at any time by clicking the unsubscribe link in any of our emails or by contacting our team directly. Data Portability — request that we provide your personal information in a structured, commonly used format where applicable. To exercise any of these rights, please reach out to us using the contact details provided below. We will respond to your request promptly and in accordance with applicable Kenyan data protection legislation, including the Kenya Data Protection Act.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way FloweryStore handles your personal information, please do not hesitate to get in touch with us. Our dedicated team is always happy to assist you. You can reach us at: FloweryStore, 14 Biashara Street, Westlands, Nairobi, Kenya. Email: [email protected]. We are committed to addressing your concerns with transparency and care, because at FloweryStore, your trust means everything to us.